Responsible Gaming at ebaje
ebaje is committed to providing a safe, controlled gaming environment for all players in Bangladesh. We offer a full suite of responsible gaming tools to help you stay in control at all times.
Gaming Should Always Be Fun
At ebaje, we believe online gaming is a form of entertainment — and we take our responsibility to keep it that way seriously.
ebaje operates as a responsible online gaming platform serving players across Bangladesh. Our platform offers cricket betting, live casino, slots, crash games, and more — all designed to be enjoyed as a leisure activity. We are firm in our belief that gaming should never come at the cost of your financial wellbeing, personal relationships, or mental health. Every feature on our platform is built with player protection in mind.
We understand that for some people, gambling can stop being enjoyable and begin to feel compulsive. This page explains the tools ebaje provides to help you manage your gaming activity, the warning signs that gaming may be becoming a problem, and how to access support — whether from ebaje directly or from specialist organisations. We encourage all players to read this page carefully and to make use of the tools available to them.
Responsible Gaming Tools Available to You
All tools listed below are available for free to every registered ebaje player, accessible directly from your account settings.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit to keep spending predictable.
Loss Limits
Cap the amount you can lose over a set period so you never exceed your personal budget.
Session Reminders
Receive on-screen alerts after a set session duration so you stay aware of time spent playing.
Cool-Off Period
Take a short break of 1, 7, or 30 days. Your account is suspended for the duration you choose.
Self-Exclusion
Permanently or temporarily exclude yourself from the platform for 6 months, 1 year, or indefinitely.
Reality Checks
Pop-up notifications showing your session duration and net win/loss to keep you grounded in reality.
How to Activate Responsible Gaming Tools
Follow these simple steps to set up your preferred responsible gaming controls on ebaje.
-
1
Log In to Your Account
Sign in to your ebaje account using your registered username and password.
-
2
Go to Account Settings
Navigate to the Responsible Gaming section inside your account settings menu.
-
3
Select Your Tool
Choose the tool you wish to activate — deposit limit, loss limit, cool-off, or self-exclusion — and enter your preferred settings.
-
4
Confirm and Save
Confirm your selection. Limits take effect immediately. Increases to existing limits have a mandatory 24-hour cooling-off period before they take effect.
Understanding Each Tool in Detail
A closer look at how each responsible gaming tool works on the ebaje platform.
Deposit Limits
Deposit limits allow you to control the maximum amount of money you can deposit into your ebaje account over a defined time period — daily, weekly, or monthly. Once a deposit limit is set, you will not be able to exceed it within that period. If you choose to reduce your deposit limit, the reduction takes effect immediately. If you choose to increase your deposit limit, the increase will not take effect for 24 hours, giving you time to reflect on your decision. Deposit limits can be set or modified at any time through your account settings or by contacting [email protected].
Loss Limits
Loss limits cap the total amount you are permitted to lose across all gaming activity within a set period. When your cumulative losses for the period reach the limit you have set, your account is automatically prevented from placing further bets until the period resets. This tool is particularly effective at preventing chasing losses — one of the most common contributors to problem gambling. As with deposit limits, reductions take immediate effect and increases carry a 24-hour delay.
Session Time Reminders
Session time reminders alert you when you have been logged in and actively playing for a duration you specify — for example, 30 minutes, 1 hour, or 2 hours. When the reminder is triggered, you will see a pop-up message showing how long you have been playing, your net win or loss for the session, and options to continue or log out. Session reminders do not interrupt your game in progress; they appear between rounds or actions so they are visible without being disruptive.
Cool-Off Period
A cool-off period is a short-term voluntary suspension of your account, typically lasting 1 day, 7 days, or 30 days. During a cool-off period, you will not be able to log in to your account or place any bets. You will still be able to contact support to arrange a withdrawal of your existing balance during a cool-off period. Cool-off periods are particularly suited to players who feel they need a brief pause to regain perspective without committing to a longer self-exclusion. Once activated, a cool-off period cannot be shortened — it must run its full duration.
Self-Exclusion
Self-exclusion is the most comprehensive tool ebaje offers. When you self-exclude, your account is fully closed for the duration you choose — 6 months, 1 year, 3 years, or permanently. During self-exclusion, you will not be able to log in, deposit, bet, or receive promotional communications from ebaje. To activate self-exclusion, you may use the self-exclusion tool in your account settings or email [email protected] with the subject line "Self-Exclusion Request". Self-exclusion requests are actioned within 24 hours. Once a self-exclusion is activated, it cannot be reversed until the full exclusion period has elapsed, even if you change your mind. Permanent self-exclusion is irreversible. If you feel that gambling is seriously affecting your life, we strongly encourage you to choose self-exclusion.
Warning Signs of Problem Gambling
Gaming becomes a problem when it stops being fun and starts causing harm. Recognise these warning signs early.
- You are spending more money on gambling than you planned or can comfortably afford
- You are borrowing money, selling possessions, or neglecting bills in order to fund gambling activity
- You feel restless, irritable, or anxious when you try to reduce or stop gambling
- You are chasing losses — gambling more in order to win back money you have lost
- Gambling is affecting your work, studies, family relationships, or friendships
- You are concealing your gambling activity from people close to you
ebaje's Commitment to Responsible Gaming
Responsible gaming is not just a legal obligation for us — it is a core part of who ebaje is as a platform.
ebaje has built responsible gaming tools into the platform from the ground up. Every account registration includes a mandatory age verification step, and we verify the identity of all players before processing their first withdrawal. Our risk monitoring systems flag unusual gameplay patterns — such as a sudden and significant increase in stake sizes or deposit frequency — for review by our responsible gaming team. When our team identifies a player who may be at risk, we will proactively reach out to offer support and information about the tools available.
We actively promote the idea that responsible gaming is every player's right. This means that no player should ever feel embarrassed or judged for using the tools on this page. Setting deposit limits, taking cool-off periods, or requesting self-exclusion are sensible decisions that reflect strong personal financial management — not weakness. ebaje's support team is trained to handle responsible gaming conversations with sensitivity and discretion.
ebaje also enforces a strict minimum age policy. We do not permit players under the age of 21 to register or access the platform under any circumstances. Where we have reason to believe that a registered account is held by a person under the age of 21, we will immediately suspend the account, conduct a full identity verification review, and — where underage play is confirmed — close the account permanently and return any deposited funds to the payment source. We will never profit from underage gambling.
Need Help? Contact ebaje Support
Our support team is available around the clock to assist with responsible gaming requests, account queries, and general guidance.
ebaje Support — Available 24/7
If you feel that your gambling is becoming a problem, or if you simply want to set up a responsible gaming tool and need help doing so, please reach out to our support team. All conversations are treated with complete confidentiality. You are never alone — we are here to help.
[email protected]Play Responsibly, Play with ebaje
Responsible gaming is the foundation of a healthy, enjoyable experience. Explore our FAQ for answers to common questions, or visit ebaje Casino to see our full game library — always play within your means.
Read Our FAQ Explore ebaje Casino 21+ only · Please gamble responsibly