ebaje Frequently Asked Questions

Registering on ebaje takes under two minutes. Visit the ebaje Login page, tap the registration link, and enter your mobile number, a username, and a strong password. You will receive a one-time SMS code to verify your number — enter it to activate your account instantly. You must be 21 years of age or older to register and play on ebaje.

ebaje requires a valid government-issued photo ID to complete KYC before your first withdrawal. Accepted documents include your Bangladesh National ID card (NID), a valid passport, or a driving licence. You will also need to submit a selfie holding your ID. Verification is normally completed within 24 hours of submission. You can deposit and play while KYC is pending, but withdrawals are held until it clears.

To reset your password, go to the ebaje Login page and select Forgot Password. Enter the mobile number linked to your account and you will receive an SMS reset code. Enter that code, set a new password, and you are back in. If you no longer have access to your registered number, email [email protected] with your account details and a copy of your ID for manual verification.

No — ebaje strictly permits one account per person. Running multiple accounts violates the Terms and Conditions and may lead to all linked accounts being permanently closed with balances forfeited. If you believe someone has opened an account in your name without your knowledge, contact [email protected] immediately so our team can investigate and secure your identity.

Email [email protected] with the subject Account Closure Request, including your registered mobile number and reason for closure. If you have a remaining balance, ebaje will arrange a final withdrawal to your registered payment method before closing the account. Requests are processed within 48 hours. If problem gambling is the reason, we encourage you to use the self-exclusion tool first — it provides immediate protection.

ebaje supports bKash, Nagad, Rocket, and Upay for mobile financial service deposits. Visa and Mastercard are accepted for card payments. Bank transfers from major Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, and City Bank — are also available. bKash and Nagad are the fastest options and the most widely used by players in Bangladesh.

bKash deposits on ebaje are credited almost instantly — typically within 30 seconds to 2 minutes of completing your transfer. If your deposit has not appeared after 10 minutes, check that you sent funds to the correct ebaje merchant number and that the transfer reference is accurate. If the problem persists, contact support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on ebaje is ৳200 for mobile financial services such as bKash, Nagad, and Rocket, and ৳500 for card payments. There is no platform-set maximum deposit limit, though your mobile wallet or bank may have their own daily transaction caps. For large deposits, it is worth contacting support in advance to ensure smooth processing without any delays.

ebaje processes bKash withdrawals within 1 to 4 hours during operating hours (8am to midnight Bangladesh Standard Time). Requests submitted outside these hours are handled first thing the following morning. Your KYC verification must be complete before your first withdrawal is released. For security, the payout goes to the same bKash number used for your most recent deposit on the account.

ebaje does not charge platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) may apply their standard transaction charges, which are set entirely by the provider and are outside ebaje's control. Card issuers may also apply a small processing fee. To avoid any third-party charges, we recommend using bKash or Nagad as your preferred payment method.

ebaje offers betting across a wide range of sports. Cricket is the most popular, with markets covering the Bangladesh Premier League (BPL), IPL, T20 World Cup, ODIs, Tests, and Bangladesh Tigers matches. Other available sports include football (Premier League, Champions League), kabaddi, hockey, tennis, and basketball. Live in-play betting is available on all major cricket and football fixtures with odds updated ball by ball.

Yes — ebaje runs fully in your mobile browser with no app download required. The platform is optimised for Chrome on Android and Safari on iOS. All products including slots, live casino, crash games, and sports betting work smoothly on a 4G or WiFi connection. Simply open ebaje in your browser, log in, and start playing. There is no difference in game availability between the browser version and any native app.

All slot games on ebaje use certified Random Number Generator (RNG) technology, which means every spin outcome is statistically independent and cannot be predicted or manipulated. Games are sourced from internationally certified providers including Pragmatic Play, NetEnt, and Microgaming — all of which publish verified RTP (Return to Player) figures. Most slots on ebaje carry an RTP between 95% and 97%, displayed in each game's info panel.

ebaje's live casino section features real dealers streaming from professional studios in real time. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, Dragon Tiger, and game show formats such as Crazy Time and Mega Ball. Games are powered by Evolution Gaming and Ezugi, both of which offer some tables with Bengali-friendly presentation — a popular choice for players in Dhaka and Chittagong.

ebaje offers an extensive range of markets for BPL (Bangladesh Premier League) matches, including Match Winner, Top Batsman, Top Bowler, Total Runs Over/Under, Method of First Dismissal, Man of the Match, and ball-by-ball live in-play markets. For high-profile finals and knockout matches, ebaje may also publish enhanced odds and special proposition bets. Live betting is available throughout each BPL match with markets refreshing after every delivery.

ebaje offers a welcome bonus on your first deposit. The exact percentage match and maximum bonus amount may be updated from time to time — check the current promotions section on ebaje for the live offer. The welcome bonus comes with a wagering requirement that must be met before any bonus-derived winnings can be withdrawn. Always read the full terms of any promotion before opting in so you understand the rollover conditions upfront.

A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount before any winnings from it become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total wagers using that bonus before withdrawing. Your progress is tracked in real time inside your ebaje account. Bets on most slots and sports markets count in full; some live casino tables may contribute at a reduced rate — check the specific bonus terms.

Yes — winnings from free spins are credited as bonus funds and are subject to a wagering requirement before they can be withdrawn as cash. The specific rollover multiplier and time window depend on the promotion that granted the free spins, and this information is clearly stated in the promotion's terms. Bonus funds that have not met the rollover by the expiry date are automatically removed from the account.

Yes — ebaje rewards consistent players through a loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits or used to unlock VIP tier benefits. Higher VIP tiers come with perks such as faster withdrawal processing, elevated withdrawal limits, exclusive reload promotions, and access to a dedicated account manager. VIP status is based on play volume — email [email protected] for details on the current tier structure and how to qualify.

ebaje operates as an internationally licensed online gaming platform and serves Bangladeshi players as part of its global operations. The platform uses SSL encryption to protect all financial transactions and personal data. All games come from internationally certified providers using verified RNG technology. ebaje recommends that players satisfy themselves regarding applicable local laws before registering. Never share your account credentials with anyone — ebaje staff will never ask for your password.

If gambling has stopped being fun and is affecting your finances, relationships, or mental wellbeing, act immediately — do not wait. Log in to your ebaje account, navigate to Responsible Gaming in your account settings, and activate a cool-off period or self-exclusion. ebaje self-exclusion can run from 6 months up to permanently. You can also email [email protected] at any time to request an immediate account suspension. Reaching out early makes a genuine difference.

The minimum age to register and play on ebaje is 21 years. This applies to all products on the platform — sports betting, casino games, live casino, slots, and crash games. Age verification checks are carried out during registration and again during KYC before the first withdrawal. Any account found to belong to someone under 21 will be immediately closed and deposited funds returned to the original payment source.